- 609 Hengyuan North Road, Economic Development Zone, Tengzhou City, Shandong Province
After-sales service commitment
In order to improve corporate visibility and establish a corporate image, in the spirit of "pursuing high quality and customer satisfaction", we pledge to you solemnly with the principles of "preferential prices, good service, reliable product quality":
I. Product Quality Commitment:
1. There are quality records and testing data for product manufacturing and testing.
2. For the testing of product performance, we sincerely invite users to visit the whole process and performance inspection of the product in person. After the product is confirmed to be qualified, it will be packed and shipped.
Product Price Commitment:
1. In order to ensure the high reliability and stability of the product, the material selection of the system guarantees the quality.
2. Under the same conditions of competition, our company will sincerely provide you with a favorable price on the basis of not reducing the technical performance of the product and changing the product parts.
3. Delivery time commitment:
Product delivery time: As far as possible according to user requirements, if there are special requirements that need to be completed in advance, our company can specially organize production and installation, and strive to meet user needs.
Fourth, after-sales service commitment:
1. Purpose of service: fast, decisive, accurate, thoughtful and thorough
2. Service target: Service quality wins customer satisfaction
3. Service efficiency: If the equipment fails during the warranty period or outside the warranty period, the supplier will respond within 2 hours after receiving the notification, and the maintenance personnel can reach the site and start the repair within 48 hours.
4. Service principle: The warranty period of the product is twelve months. During the warranty period, the supplier will repair and replace the parts that are caused by quality for free, and the damage of the parts and components outside the warranty period. Equipment damage caused by human factors on the part of the purchaser, repairs or accessories provided by the supplier are calculated at cost.
Tengzhou Kexin Forging Machine Tool Co., Ltd.